Pre-Order FAQs

Pre-Order FAQs

Current status for Pre-Orders in production: TBA

General

Currently we're exclusively sold on our website.

Changes to size or style cannot be made. If you wish to cancel your pre-order, please email info@nuyrk.com for further assistance.

Pre-orders can be viewed inside "Order History" on your account dashboard online.

Despite it's simplicity of design and relatively unchanged silhouette, a surprising amount of work goes into the crafting of each pre-order. From raw material to finished product.

Yes, we will keep you updated at key production stages:


*Your order has been placed with us.

*Your order is half way through production.

*Your order has been shipped from our production facility.

*Your order is being picked and packed by us.

*Your order is now shipped from our warehouse and is en route to you.

Payments

You will be charged at the time you checkout and your order was successfully placed.

Yes, you have the option to use Shop Pay at checkout. For more information on Shop Pay payments click here.

Yes, you can cancel your order and get a refund if it has not been fulfilled and shipped. To request cancellation, please email: info@nuyrk.com.

Yes, our standard 5 day return policy applies. Please view here.

Shipping

Your order ships within 1 to 2 business days from the time the order is placed. Orders ship Monday through Friday only. Please allow 1-3 business days for first class delivery within the US. 

For more shipping questions please read our Shipping Policy.

Changes to address details can only be made if your order is not fulfilled and shipped. Please email info@nuyrk.com for further assistance.