Pre-Order FAQs
Pre-Order FAQs
Current status for Pre-Orders in production: TBA
General
How do these pre-orders work?
Currently we're exclusively sold on our website.
Can I make a size or style change to my pre-order?
Changes to size or style cannot be made. If you wish to cancel your pre-order, please email info@nuyrk.com for further assistance.
How can I view my pre-order?
Pre-orders can be viewed inside "Order History" on your account dashboard online.
Why does it take nearly three months to make a pre-order?
Despite it's simplicity of design and relatively unchanged silhouette, a surprising amount of work goes into the crafting of each pre-order. From raw material to finished product.
Will I receive any updates from you over the following months?
Yes, we will keep you updated at key production stages:
*Your order has been placed with us.
*Your order is half way through production.
*Your order has been shipped from our production facility.
*Your order is being picked and packed by us.
*Your order is now shipped from our warehouse and is en route to you.
Payments
When is a pre-order payment processed?
You will be charged at the time you checkout and your order was successfully placed.
Can I order now but pay for it later?
Yes, you have the option to use Shop Pay at checkout. For more information on Shop Pay payments click here.
Can I cancel my pre-order and get a refund?
Yes, you can cancel your order and get a refund if it has not been fulfilled and shipped. To request cancellation, please email: info@nuyrk.com.
Once I receive the pre-order, can I return it?
Yes, our standard 5 day return policy applies. Please view here.
Shipping
How long does delivery take?
Your order ships within 1 to 2 business days from the time the order is placed. Orders ship Monday through Friday only. Please allow 1-3 business days for first class delivery within the US.
For more shipping questions please read our Shipping Policy.
I've moved, can I change my shipping address?
Changes to address details can only be made if your order is not fulfilled and shipped. Please email info@nuyrk.com for further assistance.